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SHIPPING & RETURNS

SHIPPING POLICY

At Petxool, we aim to provide a seamless and reliable shipping experience for our customers across India. Here's what you need to know about our shipping policy:

  1. Nationwide Delivery: We offer shipping services to all locations within India, ensuring that pet lovers nationwide can access our premium selection of pets.

  2. Delivery Timeframe: Once your order is placed, our team works diligently to ensure prompt processing and dispatch. You can expect your pet to be delivered within 3 weeks or 21 days, depending on your location and the availability of the selected pet.

  3. Safe and Secure Packaging: To ensure the safety and well-being of your pet during transit, we utilize secure packaging materials and methods. Rest assured that your pet will arrive at its destination in excellent condition.

  4. Tracking Information: Upon dispatch, you will receive tracking information via email or SMS, allowing you to monitor the progress of your shipment in real-time. This ensures transparency and peace of mind throughout the shipping process.

  5. Delivery Partners: We collaborate with trusted shipping partners to ensure reliable and efficient delivery of your pet. Our partners are experienced in handling live animals and adhere to strict safety protocols.

  6. Customer Support: Should you have any questions or concerns regarding your shipment, our dedicated customer support team is available to assist you. Feel free to reach out to us via email or phone, and we'll gladly provide updates and address any queries you may have.

  7. Shipping Fees: Shipping fees may vary depending on factors such as the size and weight of the pet, as well as the delivery location. The exact shipping charges will be calculated and displayed during the checkout process for your convenience.

At Petxool, we strive to ensure that your pet adoption experience is smooth and hassle-free from start to finish. If you have any further questions about our shipping policy, please don't hesitate to contact us. Thank you for choosing Petxool for all your pet adoption needs!

RETURN & EXCHANGE POLICY

At Petxool.com, we prioritize customer satisfaction above all else. If you find yourself needing to return or replace a purchased pet, please review our refund and return policy below for guidance.

1. Return Policy:

  • Clients can request a replacement for the pet within 7 days of delivery.

  • The pet must be returned in its original condition, including all accessories and packaging.

  • Proof of purchase (order confirmation or receipt) must be provided.

  • Valid reasons for return include health issues or a mismatch with the description provided.

2. Refund Policy:

  • We do not offer refunds for pets purchased from Petxool.com.

  • However, we do provide replacements for pets meeting the return criteria mentioned above.

3. Procedure for Returns:

To initiate a return:

  • Contact our customer service team within 7 days of receiving the pet.

  • Provide your order details and reason for return.

  • Follow instructions provided by our team for packaging and returning the pet.

  • Once the returned pet is received and inspected, we'll process the replacement request accordingly.

4. Exclusions:

  • Returns requested beyond the 7-day window will not be accepted.

  • Pets showing signs of misuse, neglect, or damage caused by the customer are ineligible for return or replacement.

  • Refunds are not available for changes of mind or other non-valid reasons.

5. Contact Us:

If you have questions or concerns about our refund and return policy, please reach out to our customer service team:

Please note that this policy is subject to change without prior notice. Refer to our website for the latest information.

Thank you for choosing Petxool.com for your pet needs

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