Terms and Conditions

Terms and Conditions:

1. Delivery Timeframe: Petxool endeavors to deliver products within a maximum period of 21 days from the date of order placement. While we strive for prompt delivery, please understand that unforeseen circumstances such as logistical challenges or inclement weather may occasionally cause delays. In such instances, we will make every effort to notify you promptly of any changes to the expected delivery date, keeping you informed throughout the process. Please note that delivery times may vary based on factors such as location and product availability.

2. Refund Policy: We value your satisfaction with our products and services. Therefore, it's important to note that Petxool operates on a strict no-refund policy. However, in the rare event that you receive a defective or unsatisfactory item, we offer a hassle-free replacement service. Should you encounter any issues with your purchase, please notify us within 7 days of delivery. Our dedicated team will promptly assist you in arranging for a replacement, ensuring that you receive a product of the highest quality that meets your expectations.

3. Product Responsibility: Upon delivery, the responsibility for the product transitions to you, our valued customer. It is imperative that you thoroughly inspect your order upon receipt to ensure its condition and accuracy. Any damages, discrepancies, or defects discovered after the delivery has been accepted should be reported to Petxool immediately. Please be advised that Petxool cannot be held liable for damages or defects identified post-acceptance of delivery.

4. Normal Delivery: Our standard delivery service entails the dispatch of products using reputable courier services or postal networks. While we make every effort to ensure timely delivery, please understand that factors beyond our control may affect delivery times. We appreciate your patience and understanding in such instances.

5. Pet Selling Website Terms: By using our website and purchasing products from Petxool, you agree to abide by the terms and conditions outlined herein. These terms govern your interaction with our website, including but not limited to browsing, purchasing, and accessing information. Petxool reserves the right to update, modify, or revise these terms at any time without prior notice. It is your responsibility to review the terms periodically to stay informed of any changes.

6. Contact Information: Your satisfaction is our utmost priority, and our team is readily available to address any questions, concerns, or feedback you may have. Should you require further assistance or clarification regarding our products, policies, or services, please do not hesitate to contact us via email at petxoolinfo@gmail.com. We are committed to providing exceptional customer service and ensuring that your experience with Petxool exceeds your expectations. Thank you for entrusting us with your pet needs, and we look forward to serving you.